Predator Aquatics LTD Amended Delivery notes: valid from 30/05/2020
Common Questions & Answers,
Livestock: Our Shipping days are as followed:
Our standard shipping fee per insulated poly box is £20 this is a fixed fee and is not adjustable,
We will not ship on a Thursday or Friday unless you as the customer accepts the surcharge for this service, Thursday shipping is £5 additional, Friday shipping for Saturday delivery is £30 additional, Again the latter fees are implied by the courier not us as they do not ship live stock on those two days.
Dry Goods: Our Shipping days are as followed:
Dry goods: Cut off point for dry goods is 14:00 Monday to Friday everything leaves on 48-hour unless they pay for 24-hour delivery.
If they order on a weakened it leaves on our next business day.
If a parcel is missing, we work on Royal Mails delivery policy we cannot and will not work by any other means. Please see below.
Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after
10 working days for items other than Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account), or
5 working days for Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) have elapsed from the due date of delivery, unless there is evidence to the contrary to demonstrate that the item has not been lost.
Where an item is safely delivered after the 10 working days or 5 working days in the case of Royal Mail Special Delivery Guaranteed®) the customer will be entitled to claim compensation for delay but not for loss.
Once a parcel leaves us we hold no responsibility and will not step in *other than to chase up royal mail on our side to see if they have it held in their facilities for any reason*
We will not issue replacements or refunds until Royal Mail standards criteria to deem an item lost and or damaged has been met.
free shipping terms;
You only qualify for free shipping if you are within the UK,
Sensitive specimens i.e. stingrays, Asian arowana, known sensitive catfish - are all not applicable for free shipping due to the sensitivity of these items insurance is needed!
Document authorized by: R Murphy,
Position: Company Director,