Postage of your marine corals
Our dispatch days for our corals and livestock are Mondays, Tuesdays, Wednesdays and Thursdays using our live fish courier.
We guarantee pre-1pm arrival!
This is to ensure that you receive your items in the shortest timescale possible.
Once you have purchased your items, we will liaise with you to arrange a suitable day for your corals to be dispatched.
PLEASE NOTE FOR SCOTTISH HIGHLANDS, OFFSHORE SCOTLAND, NORTHERN IRELAND, ISLE OF WIGHT, ISLE OF MAN AND THE CHANNEL ISLANDS WE WILL USE ROYAL MAIL NEXT DAY GUARANTEED BEFORE 1PM SERVICE.
Packing your corals
We use only the best packaging materials to ensure the safe journey of your live stock.
Each coral will be carefully checked before dispatch, placed in strong fish bags secured in a polystyrene ring to prevent any movement in transit. The bags are placed in thermal polystyrene boxes and slotted into place again to prevent any unnecessary movement.
Cardboard outers are used on EVERY parcel.
Heat packs wrapped in tissue paper are used to help maintain the correct temperature of the corals.
In extreme hot weather these wont be necessary. We will check the weather before dispatching.
DOA policy (Dead on arrival)
Our DOA policy is within two hours of you signing for your package.
We will require photos of the corals in their original packaging, which can be emailed to our email (firstname.lastname@example.org) without this your DOA guarantee is void, We will work together with you to resolve the issue and refund or replace when appropriate.
Please note postage will not be refunded.
Our DOA policy is null and void if Royal mail or DX attempt to deliver your parcel and no one was in to sign for the package.
Please note once the coral is took out of its packaging & placed into your tank, under your conditions, we assume no responsibility for any losses.