Please ensure that you have read and understood the policy before purchase as making payment will be an agreement to accepting these terms and conditions
We guarantee live arrival on all overnight shipments as long as they are delivered within the time frame specified by the shipping carrier.
Clear video (no photos) of the DOA livestock in an unopened shipping bag is required to receive credit.
The video file must be received within 3 hours of package delivery time as given by the courier when delivered.
Fish are not guaranteed past arrival.
Opening the shipping bags ends the arrival period and, without video, indicates that the fish are acceptable in the condition they arrived.
DOA credits are redeemable for the same species of fish on the next order as available.
No refunds will be issued for DOA livestock.
Shipping charges are not covered by our DOA Policy.
The buyer is responsible for observing all laws regarding fish importation for their home country and for acquiring any required permits for possession or importation prior to completing the transaction.
We do not offer money refunds.
All funds owed will be issued as a credit towards your next order.
EU & none UK mainland Shipments are not covered by our DOA policy, due to new changes in European countries there may be delays on your side to which you will need to seek compensation from your government agencies.